Scope
This policy applies to software.novines.eu and related public pages operated by Novines Software. It covers visitors, people who contact us, newsletter subscribers, lead magnet requests, and prospects who book a 30-minute scope call.
Product or client systems we build for customers may have their own privacy terms. This policy is for our public website, marketing pages, and business intake flows.
Information we collect
- Information you provide: name, email, company, role, project details, timeline, meeting preferences, newsletter requests, lead magnet requests, and messages you submit.
- Essential preferences: consent choices, security, and form-flow state needed to operate the site.
- Optional first-party analytics: page path, referrer, UTM parameters, CTA or form events, visitor/session identifiers, browser metadata, and event timestamps, only after analytics consent.
- Operational data: request metadata such as IP address and user agent may be processed by hosting and security infrastructure to keep the site reliable and protected.
How we use information
- To respond to messages, schedule calls, prepare AI SaaS, LLM feature, workflow automation, backend system, cross-platform app, or product UI/UX scoping, and deliver requested materials.
- To remember essential preferences such as consent state.
- To improve the website, measure which pages and calls-to-action are useful, understand buyer intent, and debug broken flows when analytics is enabled.
- To protect the site, prevent abuse, comply with legal duties, and maintain business records.
Legal bases for EU/EEA visitors
Where GDPR applies, we rely on pre-contractual or contractual necessity for project inquiries, bookings, and requested materials; consent for optional analytics and marketing; legitimate interests for security and service operations; and legal obligation where records must be kept.
You can withdraw optional analytics and marketing consent at any time through Cookie settings.
Processors and sharing
We use service providers for hosting, database/storage, email delivery, scheduling, first-party analytics infrastructure, and internal CRM or project operations. They process data for us under their own security and data-processing terms.
We do not sell personal data. Marketing pixels, retargeting, or third-party measurement are off unless the marketing category is explicitly enabled.
Retention
We keep contact, lead, booking, and project records for as long as needed to handle the inquiry, maintain business records, resolve disputes, or meet legal obligations. Newsletter data is kept until you unsubscribe or ask us to delete it.
Optional analytics data is used for product and website decisions and should not be kept longer than necessary for that purpose. You can ask us to delete data associated with your contact details where we can reasonably identify it.
Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, receive a copy of your data, or withdraw consent. You may also complain to your local data protection authority.
To make a privacy request, email info@novines.eu. We may need to verify your identity before acting on the request.
Contact
For privacy questions, data requests, or consent concerns, contact Novines Software at info@novines.eu. We review this policy when the website, analytics, or marketing stack changes.